You have published your flow and visitors are engaging with and responding to your flow. In this article see how to view the details and responses of your visitors.
|(!) You can only see your visitors’ answers if you have published your flow|
To see details about individual visitors to your flow, navigate to the Answers tab at the top of your screen.
1. See the people who have engaged with your flow and what they answered. Use the table to scroll through your visitors' answers without needing to download a file. At the top left of the screen you will see the total number of sessions. This is anyone visiting your flow, including those who left, and those who made through to the end.
2. Filter your flow’s visitors and answers. Filter options include:
3. Export session data. Use the export button at the top right of the page to navigate to the data export page to download your visitors data as a CSV.
4. Refresh to load and pull in your most recent visitors. Refreshing only pulls in data based on your current filtering
5.Check out the following data for your flow that isn’t currently filterable:
|Session||A session is anyone visiting your flow, including those who left, and those who made through to the end.|
|Visitor||A user or customer that has interacted with your flow|
|Answer||Your visitors responses to the questions in your flow|
|Successful Session State||A visitor is listed as successful if they reach the last step of the flow and submit it|
|Incomplete Session State||A visitor is listed as incomplete if they didn't submit the last step of the flow|
If a visitor finishes your a flow and selects the submit button and there is no redirect button they will be sent to the start of the flow and a new session will begin, listed as a new entry on the Answers page.
If you have an embedded flow on your website a session is started every time a user loads the website page with the flow. If your customer is navigating between pages on your site and keeps going back to the page with a flow embedded it will start a new session each time that page is revisited or refreshed. (This doesn't occur for flows that are a modal)
If you have an iframe embedded flow on your website a session duration is started every time a user loads the website page with the flow. If a user is reading information on your website this counts towards the session time.
The answers page isn’t the only way to analyze your visitors in Upflowy. You can visit the Analytics tab to better understand where your visitors are dropping along your flow.